FAQS

HOW WILL MY ITEMS WILL BE SHIPPED?

You will have the choice at checkout of either UPS or White Glove Delivery.

White-glove delivery is offered for a flat fee of $200 and includes guaranteed, damage-free, on-time delivery. Kelsey will coordinate delivery with a third-party driver and schedule the delivery date and time based on the driver’s availability and yours. Please include your phone number so Kelsey can coordinate directly with you.
UPS shipping can also be arranged, but please note that Kelsey cannot assume responsibility for any damage or delays that may occur during transit. Delivery date and time will not be confirmed and is based on UPS availability.

HOW WILL MY ITEMS WILL BE PACKAGED?

Paintings are first sprayed with finishing spray to seal the piece from UV rays and debris. Pieces are then wrapped in clear stretch wrap and wrapped with bubble wrap. The chosen art-sized box is then filled with additional bubble wrap to ensure that the piece is completely sturdy and will not move. Once shipped I will email you a confirmation as well as tracking number.

DO YOU ACCEPT RETURNS?

My first priority is always your happiness and I always want you to love the piece you are collecting. With that said, if you are unhappy with a piece after receiving, I will accept returns for a credit equal to the original total of the piece. This can be used towards another purchase or commission and will not include shipping costs. .

You must return the piece back to me in the original condition it was purchased in and it's original packaging or you will forgo the refund. Shipping costs are the responsibility of the customer.

There will be no returns/refunds on commission pieces once the piece has been approved. The 50% (nonrefundable) deposit may be used towards another commission piece or online in my shop.

WHAT IF MY PIECE IS DAMAGED UPON ARRIVAL?

You must contact me within 7 days of receipt with pictures of the piece. Images must show damage to the piece and the damage to the packaging.